Fortinet FortiGate 4000 User Manual download pdf (Page 140)

140 Fortinet Inc.

Registering a FortiGate unit after an RMA Virus and attack definitions updates and registration

For information about how to install the downloaded files, see “Manual virus definition

updates” on page 114 and “Manual attack definition updates” on page 115.

Registering a FortiGate unit after an RMA

The Return Material Authorization (RMA) process starts when a registered FortiGate

unit does not work properly because of a hardware failure. If this happens while the

FortiGate unit is protected by hardware coverage, you can return the FortiGate unit

that is not functioning to your reseller or distributor.

The RMA is recorded and you will receive a replacement unit. Fortinet adds the RMA

information to the Fortinet support database. When you receive the replacement unit

you can use the following procedure to update your product registration information.

To register a FortiGate unit after an RMA

1 Go to System > Update > Support.

2 Select Support Login.

3 Enter your Fortinet support user name and password to log in.

4 Select Add Registration.

5 Select the link to replace a unit with a new unit from an RMA.

6 Select Finish.

The list of FortiGate products that you have registered is displayed. The list now

includes the replacement FortiGate unit. All support levels are transferred to the

replacement unit.

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Fortinet FortiGate 4000 User Manual Page 140